Refund Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at richard@be-seen-screen.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at richard@be-seen-screen.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at richard@be-seen-screen.co.uk.
Creating comprehensive Terms of Service and a Refund Policy is essential for establishing clear expectations and legal protections for both your business and your customers. Below are detailed templates tailored for Be Seen Screen:
Terms of Service
- Introduction
Welcome to Be Seen Screen. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service.
- Definitions
- "We," "Us," "Our": Refers to Be Seen Screen.
- "You," "User," "Customer": Refers to any individual accessing our website or purchasing our products.
- Use of Our Website
You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.
- Product Information
We strive to ensure that all product descriptions and prices are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order or cancel it.
- Ordering and Payment
- Order Acceptance: By placing an order, you are offering to purchase a product subject to these Terms of Service. All orders are subject to availability and confirmation of the order price.
- Payment: Payment must be received in full before dispatch of goods. We accept Amex, Apple Pay, Diners Card, Discover, Google Pay, Via, Mastercard, Shop, Union Pay
- Delivery
- Dispatch: We aim to dispatch products within 3 working days.
- Delivery Times: Delivery times may vary depending on your location and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
- Risk of Loss: All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
- Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Be Seen Screen and is protected by international copyright laws.
- Limitation of Liability
Be Seen Screen shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products or services.
- Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
- Changes to Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and your continued use of the website signifies your acceptance of any revised terms.
- Contact Information
For any questions about these Terms of Service, please contact us at richard@be-seen-screen.co.uk
Refund Policy
- Returns
- Eligibility: If you are not satisfied with your purchase, you may return the product within 14 days for a full refund or exchange, provided the item is unused and in its original packaging.
- Refunds
- Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If approved, a refund will be processed to your original method of payment within 14 working days.
- Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchanges: If you receive a refund, the cost of return shipping will be deducted from your refund.
- Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately at richard@be-seen-screen.co.uk to arrange a replacement or refund.
- Contact Us
If you have any questions about our Refund Policy, please contact us at richard@be-seen-screen.co.uk
